New Big Finish Website

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In some good news, I finally have access to my account! :partying_face: missing some recent releases but hopefully they’ll appear soon.

In some bad news
 the new app really is quite bad, isn’t it?

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I got the app and logged in for the first time on the website yesterday and man
 I’m sad about this!

Navigating the monumental catalogue via the website is now more difficult than ever. The biggest functionality loss for me personally is not being able to filter by which releases have been downloaded in the past, which is my way of giving me a nudge on which I have left to download. But that’s the tip of the iceberg really.

I’m not blaming Big Finish themselves, but it is a mess.

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Still got stuff not showing up on the website. Three released titles and two pre-orders. Will send an email sometime this afternoon.

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I’ve been checking all day but I just checked again now and my app is working again :tada:

It even shows my pre-orders in it. Yay!

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Yes mine too - they’re all there in the app now. Still not on my dashboard on the website yet but I can at least listen for now.

For what it’s worth - every single person I’ve been in touch with at Big Finish about this has been absolutely fantastic. I know the migration has been very frustrating for us at times but I cannot fault the customer service from those I’ve dealt with.

Looking forward to be able to get on with Conspiracy of Raven and Operation Werewolf!

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Still not showing up on the website. Going to send an email tonight. Besides order numbers and the screenshot of the app, is there any other information I should add?

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Waiting for The Death and Life of River Song


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Sent my missing releases email to the enquiries email. Got a quick automatic reply. Two pieces of information worth sharing. First, enquiries are “currently 9 days behind in answering some queries”. Second, the email for these sort of questions is [email protected].

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Got a reply from inquiries: "Thanks to people such as yourself taking the time to report in what they’re missing, we’re now able to see some patterns emerging regarding what isn’t showing in some people’s account histories yet, so we can sort-out getting things back. We’re getting reports that more recent purchases, made in the last few months (such as in your case) are still not showing up in some people’s accounts on the website. I believe they’ve mostly now been moved to people’s accounts on the latest version of the new App (v1.0.3), but I can appreciate that is little comfort if you want to download them from the website.

All I can do at this point is report the issue to the development team (which I am doing by cc’ing bfapp on this reply), and assure you that we still have a complete record of all your purchases and will do whatever we can to make things whole."

The most interesting piece of information to me is 
we still have a complete record of all your purchases and will do whatever we can to make things whole.

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Yeah I got that in my reply as well, also that they’re still migrating at least to the end of this week. I’m one of the ones with recent purchases missing, but I just can’t face ploughing through all 195 pages of my library to find out what else isn’t there.

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Maybe they should offer these customers a discount code or something?

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https://www.bigfinish.com/articles/a-personal-message-from-big-finish-chairman-jason-haigh-ellery?utm_source=newsletter&utm_medium=email&utm_campaign=new_website_2024&utm_content=news

Message from JHE apologising for the issues with the new site.

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“internal server error”

Well, if that doesn’t just sum up this whole issue.

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It was the right thing to do. Even if it did take a while

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680×575 29.6 KB



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As generic as a PR apology can get.

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I don’t feel that. I think that it seems to be an honest telling of the situation and a real apology.

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It is obviously a bit of a PR management, but I also feel it is genuinely meant. I appreciate that they’re not trying to pretend that everything is totally fine and dandy when clearly everyone is unhappy.

Jason Haigh-Ellery is also still scheduled to show up at LIWho in a couple of weeks, which I will be attending - it will be interesting to hear what he has to say if he comes.

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Should have been a joint apology from JHE & Briggs.

This should have been done sooner but it’s something even if it is quite generic.

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Nice to have some acknowledgment. Wondering if they’ll do any special sale or gift when the site is back in good health by way of apology.

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