Considering how the new BigFinish website and app are both incredibly ugly and barely function.
I might have an idea who they hired to make the new website 
Cannot tell me that awful web design like this isnāt right up their street!
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To be fair to them, NOTHING is as ugly as The Time Scalesā¦
Well, almost nothing:
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Iāve just updated the app - strange it doesnāt do that automatically - and Iāve got more titles back, but still not the over 1K I had before this debarcle started.
Also, has anyone else noticed that sorting by purchase date means absolutely nothing anymore. I was discussing this with a friend on my Discord server, and weāve both apparently got āMission to Magnusā as our earliest purchaseā¦ which is actually quite insulting given what a dumpster dive that story was, but thatās besides the point.
āThe Chimes of Midnightā appears to have returned, but the picture is missing - this appears to be the case for 90% of my releases, so thatās fun!
I still canāt be sure exactly what Iāve lost because there is still no option to sort by range, which means I havenāt got a clue what is or isnāt there - itās actually making my OCD flare up quite badly (I suffer from chronic OCD so when I say quite badā¦ yeah, not fun)!
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Still better than the new BF site lol
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Seriously though - and I know Iāve already said this once - but why are WE being made to search through our releases to find out what has gone missing?
Itās not such an issue for people with small collections, but for those of us who have been buying for at least five years, weāre up the creek without a paddle!
Are they expecting us to all have nothing better to do than dedicate nearly a whole day to sorting through our collections with a fine comb? Do they forget we all have jobs and lives?
I genuinely donāt know if Iām missing stories because the ability to sort by range has been removed, so everything is just a jumble. Alongside that, my memory is absolutely shot to pieces - how am I supposed to remember everything Iāve purchased since 2016 (outside of maybes by favourite stories, the most recent one I listened to, and the first one I purchased).
This is a complete and utter embarrasment.
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Just had a response that I should please try again tomorrow. 
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Uninstalled and reinstalled the app and everythingās there including two orders that were missing. Iāll try the website later.
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Iām not sure why this is even the feature theyāre harping on about when itās a. not useful and b. doesnāt work. Like, if I canāt sort by range, which I canāt, and then canāt sort by purchase or release date when I searchā¦ literally what is the point.
In the immortal words of Malcolm Tucker, what an omnishamblesā¦
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So they show up in the app after an uninstall/reinstall, but donāt show up on the website after a logout/login.
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Iāve deleted and reinstalled twice now and still nothing 
And Iām sitting here in the dark because we have a power cut that has so far lasted about 4 hours.
Not a great week so far lol
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Do you have somewhere with power and WiFi you could go to? A local library, coffee shop, etc?
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Itās pretty much the whole town which has gone down.
Itās late anyway, luckily I didnāt need to cook anything I just made a sandwich lol.
If itās not on later Iāll just go to bed!
Edit: power is back on now! 
Sorry to go off on a tangent.
I still donāt have any audios in my app!
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Will probably check again tonight, then again in the morning. If thereās nothing by tomorrow afternoon, Iāll send them an email complete with Order Numbers and a screenshot of them showing up in the app. Updates will follow.
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I emailed them about my missing audios, they responded to please update the app and log out/ log back in. And it seems theyāre all back now! But, I have a small collection of 72. Donāt know what Iād do with 100+!
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Seems like Iāve got everything on app now though there is still stuff missing on the site.
I would have backed up everything, if they hadnāt managed to announce all of this during the two weeks I was sitting in a forest with no internet connection.
Feeling with everyone who has a bigger collection. Mine is less then a hundred and I am not a hundred percent certain I havenāt forgotten something.
Especially @PalindromeRose. I have OCD too and hate when something like this happens.
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Iāve done my share of database migrations. In all cases, very stressful. In all cases, the mantra was ātest, test, test, test,ā but testing was always a real problem because the databases were locally on the customersā machines. So, we never had real data, and thatās always a problem.
That said, this seems to be a different scenario. Reading through this thread, what I do not understand is if they indeed migrated to a new database altogether, why didnāt they just do that, check and double-check if all data was migrated correctly, and only then release the new website/app?
Isnāt the ability to do that one of the big selling points of cloud computing?
Or is it really only a client issue, with the database being just fine and waiting for clients to correctly display whatās there?
I am puzzled. From a professional standpoint, a postmortem would be really interesting. However, I understand that such transparency might not be wise from a business perspective, depending on the nature of the problem.
Hope you all get access to all your purchases soon. 
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Honestly, Iāve given up even looking through my releases.
This whole fiasco has actually put me off writing reviews for a bit too, considering Iām an audio-centric reviewer.
Sincerely hope someone at BigFinish sorts their 
out, and quickly.
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Not sure if this will help but you can export a spreadsheet of everything youāve ever completed and/or rated on TARDIS Guide.
Go to the website and select Tools > Export Stories
You could then repurpose the spreadsheet and add a column for āon the appā so you could use it to make sure you have those stories on the app.
Just an idea, hope this helps!
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If I was working at BF I would be the one saying āI told you we werenāt ready to go live - maybe next time youāll listen to me!ā
(Been there, done that in my own job, but the mess we had to clear up back then was minor compared to this disaster!)
From what I can tell, the problem seems to be that they have tried to change absolutely everything at the same time - new server, new database, new multibuy model, new website & new app!)
They should have done it in stages, changing only one or two of these things at a time - and even then, only after carrying out some form of market research (such as a Facebook poll for example) to ask people what was most important to them (filtering by range, saving to SD card on the app etc).
It is blindingly obvious that they were not ready to go live on 30 July - so why did they? Was it because the top management were on leave and expected to find it all done by the time they got back?
This is categorically NOT the time to have complete radio silence from the top, or a 3-week break in the podcast. They should be at their desks leading the crisis management from the front and issuing daily updates
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Honestly, I do think Nick Briggs in particular is quite conflict averse which is not always the best way to deal with things. Iāve avoided the site for now, I have enough of a BF backlog & other things to listen to/watch. Iāll wait till things have settled a bit more with the website.
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